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How Bartlett Roofing Gained Cost Control and Claims Transparency After a Proposed 35% Renewal Increase

Industry

Residential Construction/Roofing

Employees

175+

 

Headquarters

Boise, Idaho

HR Leaders

Katie Sandall, Human Resource Administrator



HR Challenge

35% Renewal Increase, No Claims Visibility, Limited Plan Flexibility Under Fully Insured Model

Results

$37,201 Saved with Expanded Benefits

About Bartlett Roofing

Our Customer

Building Homes, Protecting Families

Bartlett Roofing is a residential construction and roofing company built on a people-first culture. From the beginning, company leadership has shared a clear goal: provide affordable, high-quality health insurance to employees and their families and ultimately work toward covering employee premiums in full.

That commitment to employees is not a line item. It is a defining value.

But maintaining that standard became more difficult every year. Renewal increases continued climbing under their fully insured plan, making it harder to deliver on the promise they had made to their people. When Bartlett received a 35% renewal increase for the 2026 benefit year, leadership realized it was time to rethink their strategy entirely.

 

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Bartlett

Our HR Leader

Meet Katie, Human Resource Administrator

Katie works as the Human Resources and Benefits Administrator, where she supports employee benefits, HR operations, and employee communications. She is passionate about helping employees navigate their benefits and creating processes that improve the overall employee experience.

A big part of my role is making benefits feel less overwhelming and more accessible for employees while also helping improve our internal processes and operations.

Katie has been closely involved in her company's transition to a self-funded benefits model, partnering with leadership and Bennie throughout the process. She enjoys balancing the strategic and operational sides of HR. She loves building benefits programs that support employees while creating long-term sustainability for the business.

HR Challenges

Bartlett Roofing entered its partnership with Bennie while operating under a fully insured health plan. Like many employers in this segment, the organization was experiencing rising renewal increases driven by underlying claims experience, but had limited visibility into what was actually causing those increases.

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1. Why Are Employer Health Insurance Costs Increasing Year After Year?

Before Bennie, benefits were still being managed through a traditional broker model that provided high-level reporting, but limited actionable insight. Bennie’s role began by helping Bartlett move beyond that “black box” and into a more transparent, data-informed view of their benefits spend.

As renewal pressure continued to build, Bennie and Bartlett evaluated whether a self-funded model could provide greater long-term control, cost predictability, and visibility into claims behavior.

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2. What Are the Limitations of a Fully Insured Health Plan?

Under Bartlett’s fully insured model, claims data visibility was limited to high-level carrier reporting. The HR team could see annual renewal changes, but not the underlying drivers behind cost trends, high-cost claims, or utilization patterns.

This made it difficult to proactively manage healthcare costs or design benefits with long-term financial strategy in mind.

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3. What Benefits Cannot Be Customized Under a Fully Insured Plan?

Bartlett’s fully-insured structure also limited the ability to customize benefits beyond standard medical coverage and an EAP. More modern, high-impact programs that were increasingly relevant to the employee population were not easily accessible within the traditional fully insured framework.

This included emerging and high-cost therapeutic areas such as GLP-1 medications, as well as family-building support like fertility care and supplemental services such as chiropractic treatment.

Bennie’s Job Duties

From Fully Insured Constraints to Data-Driven Benefits Strategy

Bennie’s role began while Bartlett was still fully insured, focused on improving transparency into renewal drivers and translating carrier reporting into actionable insights. This allowed Bartlett to better understand how claims experience was influencing cost increases.

Rather than treating renewal as a single annual event, Bennie positioned benefits as a continuously managed financial system supported by data, benchmarking, and long-term planning.

As Bartlett explored alternative funding strategies, Bennie provided scenario modeling across cost, risk, and employee impact to evaluate whether self-funding could improve predictability and control.

By Bennie breaking down the process into manageable steps and providing ongoing support, we felt confident and informed every step of the way.

Bennie also supported plan design decisions including stop-loss structure, pharmacy strategy, and benefit expansion opportunities tied directly to employee population needs.

Their hands-on approach made it much easier to prioritize what mattered most.

 

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Why Real-Time Benefits Strategy Matters for Employers Today

The Results

Bartlett Roofing now operates with a fully transparent, data-driven benefits model that replaces annual uncertainty with continuous visibility and control.

Real-Time Visibility and Smarter Decision-Making

With real-time claims data, Bartlett can identify cost drivers earlier, evaluate utilization trends, and make informed decisions throughout the year instead of waiting for renewal cycles.

Improved Employee Benefits Experience

As we continue to strategize in the future years, Bartlett will have the opportunity to expand and offer more meaningful coverage, like GLP1 coverage, fertility support, etc.

Benefits as a Strategic Business Function

Benefits are now managed as a dynamic system supporting retention, workforce stability, and long-term financial planning.

Partnership
Because of that partnership, benefits are no longer just a line item on a budget, they’ve become a true strategic asset that supports our people, strengthens retention, and helps drive the business forward.

Is a 35% renewal increase your broker’s answer to rising costs?

There’s a better way.

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